softWoRx® Explorer 1.3

FAQs

Q. How do I register softWoRx Explorer?
 A. Follow these steps:
  • Verify you have administrative rights on the computer
  • Run the program, after the License Manager dialog is shown, select the 'Run Purchase & Registration Wizard...' button.
  • Insure the Register by Internet option is selected and select the 'Next' button.
  • Select the Download license using your certificate option and select the 'Next' button.
  • Fill out the registration form using your Certificate Number and then select the 'Next' button. Your license will be generated and copied to your new computer.
Q. How do I move my license to a different computer?
 A. Moving your license requires using the Certificate Number that was provided to you during purchase. The four steps for moving your license to a different computer are:
  • Uninstall softWoRx Explorer from your old computer
  • Call our Hotline at 1-800-862-5166 between the hours of 8AM and 5PM (PST) with your Certificate Number – this is the number that was emailed to you at purchase. We will reset your Certificate so it can be used on a different computer.
  • Download and install the latest version of softWoRx Explorer on your new computer ( http://www.appliedprecision.com/lifescience/softworx-downloads.html)
  • Register softWoRx Explorer on the new computer using your Certificate Number (detailed instructions are in next FAQ)
Q. What are the new installion requirements for Version 1.3?
 A. A few changes have been made in installation requirements. They are:
  • You must uninstall the previous version prior to installing the new version
  • Mac OSX 10.1 and Windows 98 are not supported
Q. What are the new installion requirements for Version 1.3 for Mac OSX?
 A. There are a few new installation requirements for the Mac OSX. They are:
  • You must uninstall any previous versions (for all users) prior to installing Version 1.3
  • You are required to have administarion rights to install
  • The application must be installed in the default location of /Applications
  • Mac OSX 10.1, 10.2, and 10.3 are not supported. 10.3 support has stopped because updates to the operating system created conflicts which prevent Explorer from installing or running.
Q. Why am I required to install the product in my home folder in Linux but not Windows or MacOSX? A. There are permission issues that have not been resolved with installing the application someplace other than your home folder. Each user of Linux will have to perform their own install at this time. Since a license is associated with a computer and not a user, the license can either be downloaded again or the file "softWoRxExplorer_License.key" that is found in the "AppliedPrecision" folder can be copied to each user's "AppliedPrecision" folder.
Q. Do I get customer support and for how long?
 A. Yes. Customer support can be obtained through our Sales Hotline. Support is only available for issues during installation and for 30 days after download of the software's license key.
Q. What are the hardware and operating systems requirements to use the software?
 A. softWoRx Explorer was designed and tested to work in the diverse computer environment of biological sciences.

Computer Systems:
  • Windows Windows 2000 / Windows XP
  • Linux 7.2 and above
  • Macintosh OSX 10.2 / 10.3 / 10.4

    You will need a minimum of 8+ MB on your graphics card with a true-color (24 bit+) display. A minimum of 256 MB of system memory is required but the software will operate much faster with 512 MB and above. Stacks of images can be quite large. The software loads and manipulates images in horizontal strips so you can load images larger than you have memory for. You are required to have approximately 100 MB of hard disk space free during the installation depending upon your O/S. A network card is required in the computer even if the computer is not connected to a network. This is a licensed product and the license is associated with the unique ID in your Ethernet cards.

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    Q. What file formats are supported in softWoRx Explorer? A. softWoRx Explorer can import / export files of the following formats:

    Import:
  • Applied Precision DeltaVision® images
  • Applied Precision arrayWoRx® images
  • TIFF files
  • Multi-Frame TIFFs
  • Multi-File TIFFs
  • Molecular Dynamics GEL TIFFs
  • Leica TIFFs
  • Zeiss TIFFs
  • OME-RC2 (Open Microscopy Environment - Release Candidate 2)

    Export:
  • Applied Precision DeltaVision images
  • Applied Precision arrayWoRx images
  • TIFF files
  • Multi-File TIFFs
  • Molecular Dynamics GEL TIFFs
  • OME-RC2
  • Photoshop
  • JPEG
  • MPEG
  • QuickTime
    • Q. How can I improve the speed/performance of softWoRx Explorer on my computer?

    A. Memory plays a significant role in the speed and performance of your computer. Especially with larger files, allocated more memory can improve the software's performance. Under Edit | Configuration Settings, you can adjust the Frame Buffer Size to find an optimal setting. Here are some suggested settings:

    Computer Memory softWoRx Explorer - Frame Buffer Size
    256MB 150MB
    512MB 400MB
    1GB 800MB
    Q. What's the largest image file I can load with softWoRx Explorer? A. It depends on your computer and the amount of memory it has. You can view images that are larger than the amount of memory in your computer. For example, an image file over 2 GB in size can be viewed on a Windows XP, 1.7 GHz, 512 Mb laptop computer. After you install softWoRx Explorer, one of the first things you will want to do is set the amount of memory reserved for the application's image buffers. More memory equates to better performance, up to the point the entire image is contained in memory. The softWoRx Explorer application will use a maximum of 1.5 times an image's file size in memory. If you are dealing with large image files, we recommend leaving at least 100 Mb of memory for your operating system and allowing softWoRx Explorer to have the rest. The memory buffer size is set using Edit | Configuration Settings... and you must restart the application after changing the value before it takes effect. If you have 512 Mb of memory, set the slider to a value close to 400.
    Q. What version of Java am I required to have installed on my Mac? A. The answer depends upon what version of Mac OSX you are currently running. Typically the best solution is to take the latest Java version you can find for the OSX release you have installed. You do this by selecting the menu item Apple-Software Update... or by selecting the appropriate link from below.
    Q. Will softWoRx Explorer run on non-English configured computers? A. Yes. With the release of softWoRx Explorer 1.3 computers configured for non-English languages are supported.
    Q. Do I need to turn-off my anti-virus software/firewall protection prior to registering softWoRx Explorer? A. Yes. Some anti-virus programs may attempt to block the web-based registration process of softWoRx Explorer. Before starting the registration process, turn off your anti-virus or firewall protection, register softWoRx Explorer and then restart the anti-virus protection.
    Q. How can I make suggestions for features I would like to see in future revisions? A. Report feature enhancement requests, bugs or problems via the web on the softWoRx Explorer feedback page.

    Applied Precision, softWoRx, DeltaVision and arrayWoRx are registered trademarks of Applied Precision, Inc.
    All other trademarks are the property of their respective owners.


    © 2008 Applied Precision, Inc